Frequently Asked Questions
How does treatment work?
You will attend for an initial assessment with a clinician - this session can last between 1-2 hours. Following this session you will usually attend sessions weekly, these will be 50 minutes long unless agreed previously. There is also a report/letter writing service for an extra fee.
What if I need to cancel my appointment?
24 hours notice is required if you need to cancel or move a session. If you do not allow this time then you will be charged full price for the missed session.
Do I need a referral from my GP?
No - you can self refer to the clinic.
Do you have parking?
Yes, there is a car park at the building, as well as on street parking outside of the car park.
Yes we do. There are ramps into the building and a lift to the clinic.
Monday CLOSED
Tuesday 9.30am - 7pm
Wednesday 9.30am - 7.30pm
Thursday 4.30pm - 7.30pm
Friday 9.30am - 7.30pm
Saturday 10am - 1pm
(Appointments outside of these hours are available on request)
Each client is different and the issues they are experiencing can impact them in different ways too, therefor each individual length of therapy/coaching can be different.
All sessions are fully confidential.
Information would only ever be shared in specific circumstances — for example, with a GP, or (in the case of clients under 16) with a parent, guardian, or relevant professionals involved in their care. Wherever possible, this would always be discussed with you first and your consent sought.
The only exception to this would be if there were serious concerns about safety — for example, if someone were at risk of harm to themselves or others — in which case appropriate steps would be taken to ensure protection and support.